Travel sales run on quotes, documents and long decision cycles. Customers compare several agents, so the one who replies first with clear details often wins the booking. This page shows how travel agents, tour operators and visa consultants can set it up with InboxWA.
Common problems
Quotes sit unanswered
Enquiries arrive from ads and portals at all hours.
Documents are scattered
Passport scans and payment proofs live across personal chats.
Itinerary changes are missed
Changes shared by phone call are forgotten or disputed later.
A sample WhatsApp flow
- An enquiry comes in and the AI agent asks destination, dates, travellers and budget.
- A human agent receives the qualified lead with these details in the shared inbox.
- After booking, the itinerary and payment links are sent in the same thread.
- Reminders go out for balance payment, documents and departure.
Templates you can start from
What to set up first
Use the shared inbox first so every customer thread is visible to the whole team, not one phone.
What InboxWA covers, and what it does not
InboxWA gives you a shared team inbox, broadcasts, flows, an AI agent that answers from the information you give it, and integrations such as Shopify, Razorpay, Google Sheets and webhooks. It runs on the official WhatsApp Business API, so contacts must have opted in and messages that start a chat need approved templates. Meta's per-message fees are passed through with no markup. See the related solution, pricing and all industries.
Frequently asked questions
Can travel agents and tour operators use the WhatsApp Business app instead?
The free app suits one phone and a few chats. Once several staff need to reply, or you want reminders and automation at volume, the Business API with a shared inbox is the better fit.
Do I need contacts' permission?
Yes. Message only people who opted in, and keep a record of when and how they agreed.
How much does it cost?
InboxWA plans start at Rs 999 per month, plus Meta's per-message fees at cost. See the pricing page for current plans.
Try it on your own account
Plans from ₹999/month, zero markup on Meta's message fees. 7-day free trial, no card required.