What are the two Razorpay steps?
| Flow step | What it does | Outputs |
|---|---|---|
| Payment Link | Creates a Razorpay Payment Link from the amount and description you set, then stores the link ID and the short URL in flow variables. | success, error |
| Check Payment Status | Looks up the link (or a payment ID) and tells the flow whether it is paid. | paid, pending, failed, error |
What do you configure on the Payment Link step?
- Amount (required), in the smallest currency unit. For rupees that means paise, so ₹500 is entered as 50000.
- Currency, which defaults to INR.
- Description (required), shown to the customer on the payment page.
- Customer name and phone (optional) and an expiry in minutes (optional).
On success, the flow has the link URL available to put into the next message, for example a text that says the order is held and shows the link. On error, the flow can take a different branch, such as asking the customer to try again or passing to a person.
How would you use it?
- Pay-before-ship for COD risk. Offer a pay-online link to customers who would otherwise pay on delivery. See the COD verification flow, which includes a pay-online option.
- Booking deposits. Clinics, salons and coaching centres can collect a small deposit when a slot is booked, then branch on paid or pending. See clinics and salons.
- Fee and invoice reminders. Send a link with the reminder so the customer can pay straight away.
Limits to know
- You need your own Razorpay account connected. The steps create links in your Razorpay account, and payments settle there under Razorpay's terms and fees.
- It is a flow step, not a storefront. InboxWA creates and checks links; it does not replace your checkout or accounting.
- Check status when you need it. The flow checks a link when the Check Payment Status step runs, so place it after a sensible wait or on the customer's next message.
- This page describes what the integration does today, including its limits. If you need something it does not do, our custom integration service scopes it as a project.
Frequently asked questions
Can I send Razorpay payment links on WhatsApp?
Yes. Add the Payment Link step to a flow, set the amount and description, and use the link URL it produces in the next message. You need your Razorpay account connected.
How do I know if the customer has paid?
Use the Check Payment Status step. It reports paid, pending, failed or error so your flow can branch, for example sending a receipt when paid and a reminder when pending.
What unit is the amount in?
The smallest currency unit. For rupees, enter paise: 50000 means ₹500.
Does InboxWA charge a fee on payments?
The payment itself is processed by Razorpay under your own Razorpay account and terms. Check the pricing page for InboxWA's platform plans.
Try it on your own account
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