Direct bookings save commission. WhatsApp helps you answer enquiries quickly, confirm stays and share check-in details without hopping between channels. This page shows how hotels, homestays and resorts can set it up with InboxWA.
Common problems
Enquiries come from many places
Portals, calls and social messages are handled separately.
Check-in details are repeated
Staff send the same address and instructions again and again.
Guests rarely return directly
Without a contact record, repeat stays go back to portals.
A sample WhatsApp flow
- An enquiry arrives and the AI agent shares rooms, rates and availability rules you have set.
- The booking is confirmed with dates, ID and payment details.
- Two days before arrival, check-in information and a map are sent.
- After the stay, a feedback message and a direct-booking offer follow.
Templates you can start from
What to set up first
Put rates, policies and check-in rules into the AI agent so answers stay consistent.
What InboxWA covers, and what it does not
InboxWA gives you a shared team inbox, broadcasts, flows, an AI agent that answers from the information you give it, and integrations such as Shopify, Razorpay, Google Sheets and webhooks. It runs on the official WhatsApp Business API, so contacts must have opted in and messages that start a chat need approved templates. Meta's per-message fees are passed through with no markup. See the related solution, pricing and all industries.
Frequently asked questions
Can hotels and homestays use the WhatsApp Business app instead?
The free app suits one phone and a few chats. Once several staff need to reply, or you want reminders and automation at volume, the Business API with a shared inbox is the better fit.
Do I need contacts' permission?
Yes. Message only people who opted in, and keep a record of when and how they agreed.
How much does it cost?
InboxWA plans start at Rs 999 per month, plus Meta's per-message fees at cost. See the pricing page for current plans.
Try it on your own account
Plans from ₹999/month, zero markup on Meta's message fees. 7-day free trial, no card required.