Restaurants win on repeat visits and table fill. WhatsApp lets you confirm bookings, answer menu and timing questions, and bring back past guests without paying a marketplace commission. This page shows how restaurants, cafes, cloud kitchens and banquet halls can set it up with InboxWA.
Common problems
Bookings are managed over calls
Calls get missed during service hours, so bookings are lost.
Repeat guests are not tracked
Without a contact list, every visit is a fresh acquisition.
Offers go to everyone
Blasting the same offer to all guests trains them to ignore you.
A sample WhatsApp flow
- A guest messages to ask about a table; the AI agent collects date, time and party size.
- The booking is confirmed on WhatsApp and a reminder goes out before the slot.
- After the meal, a feedback message asks for a rating.
- Guests who have not visited for a while get a targeted offer.
Templates you can start from
What to set up first
Put your menu, timings and booking rules into the AI agent's knowledge so it answers the same questions staff answer all day.
What InboxWA covers, and what it does not
InboxWA gives you a shared team inbox, broadcasts, flows, an AI agent that answers from the information you give it, and integrations such as Shopify, Razorpay, Google Sheets and webhooks. It runs on the official WhatsApp Business API, so contacts must have opted in and messages that start a chat need approved templates. Meta's per-message fees are passed through with no markup. See the related solution, pricing and all industries.
Frequently asked questions
Can restaurants and cafes use the WhatsApp Business app instead?
The free app suits one phone and a few chats. Once several staff need to reply, or you want reminders and automation at volume, the Business API with a shared inbox is the better fit.
Do I need contacts' permission?
Yes. Message only people who opted in, and keep a record of when and how they agreed.
How much does it cost?
InboxWA plans start at Rs 999 per month, plus Meta's per-message fees at cost. See the pricing page for current plans.
Try it on your own account
Plans from ₹999/month, zero markup on Meta's message fees. 7-day free trial, no card required.