Local stores already take orders on WhatsApp. A shared inbox and order templates make it less chaotic as order volume grows. This page shows how grocery stores, kirana shops and local retailers can set it up with InboxWA.
Common problems
Orders in personal chats
Orders get buried and missed.
Payment follow-up
Credit and pending payments are tracked in notebooks.
Offers do not reach regulars
Printed flyers reach few.
A sample WhatsApp flow
- Customers send lists to the shop number, where the team handles them in a shared inbox.
- The order is confirmed with total and delivery time.
- A payment link or pending-payment reminder is sent.
- Weekly offers go to opted-in regular customers.
Templates you can start from
What to set up first
Move orders into a shared inbox first; reminders and offers come after.
What InboxWA covers, and what it does not
InboxWA gives you a shared team inbox, broadcasts, flows, an AI agent that answers from the information you give it, and integrations such as Shopify, Razorpay, Google Sheets and webhooks. It runs on the official WhatsApp Business API, so contacts must have opted in and messages that start a chat need approved templates. Meta's per-message fees are passed through with no markup. See the related solution, pricing and all industries.
Frequently asked questions
Can grocery and kirana stores use the WhatsApp Business app instead?
The free app suits one phone and a few chats. Once several staff need to reply, or you want reminders and automation at volume, the Business API with a shared inbox is the better fit.
Do I need contacts' permission?
Yes. Message only people who opted in, and keep a record of when and how they agreed.
How much does it cost?
InboxWA plans start at Rs 999 per month, plus Meta's per-message fees at cost. See the pricing page for current plans.
Try it on your own account
Plans from ₹999/month, zero markup on Meta's message fees. 7-day free trial, no card required.