Regular customers buy the same medicines every month. A refill reminder and a simple order flow keep them with you instead of an app. This page shows how pharmacies, chemists and medical stores can set it up with InboxWA.
Common problems
Refills depend on memory
Customers forget until the medicine runs out.
Orders arrive as photos of prescriptions
Photos in chats are hard to track without a shared inbox.
Delivery updates are manual
Calls to say the order is on the way take staff time.
A sample WhatsApp flow
- A customer sends a prescription photo to the shop number.
- A team member confirms items and price in the inbox and sends a payment link.
- The order status goes out when it is packed and when it leaves for delivery.
- A refill reminder goes out a few days before supply ends.
Templates you can start from
What to set up first
Use a shared inbox so prescription photos are not trapped on one phone. Keep medicine names out of template text.
What InboxWA covers, and what it does not
InboxWA gives you a shared team inbox, broadcasts, flows, an AI agent that answers from the information you give it, and integrations such as Shopify, Razorpay, Google Sheets and webhooks. It runs on the official WhatsApp Business API, so contacts must have opted in and messages that start a chat need approved templates. Meta's per-message fees are passed through with no markup. See the related solution, pricing and all industries.
Frequently asked questions
Can pharmacies and medical stores use the WhatsApp Business app instead?
The free app suits one phone and a few chats. Once several staff need to reply, or you want reminders and automation at volume, the Business API with a shared inbox is the better fit.
Do I need contacts' permission?
Yes. Message only people who opted in, and keep a record of when and how they agreed.
How much does it cost?
InboxWA plans start at Rs 999 per month, plus Meta's per-message fees at cost. See the pricing page for current plans.
Try it on your own account
Plans from ₹999/month, zero markup on Meta's message fees. 7-day free trial, no card required.