Donors want to see impact and be thanked promptly. WhatsApp supports updates and receipts for people who agreed to hear from you. This page shows how NGOs, trusts and community organisations can set it up with InboxWA.
Common problems
Donor communication is infrequent
Updates reach donors once a year.
Receipts are delayed
Manual 80G receipts take days.
Events need reminders
Volunteers and donors miss dates.
A sample WhatsApp flow
- A donor pays and a thank-you with receipt link is sent.
- Impact updates go out a few times a year to opted-in donors.
- Event invitations and reminders reach registered contacts.
- Volunteers coordinate in a shared inbox.
Templates you can start from
What to set up first
Send receipts promptly and keep marketing to people who opted in.
What InboxWA covers, and what it does not
InboxWA gives you a shared team inbox, broadcasts, flows, an AI agent that answers from the information you give it, and integrations such as Shopify, Razorpay, Google Sheets and webhooks. It runs on the official WhatsApp Business API, so contacts must have opted in and messages that start a chat need approved templates. Meta's per-message fees are passed through with no markup. See the related solution, pricing and all industries.
Frequently asked questions
Can ngos and fundraising teams use the WhatsApp Business app instead?
The free app suits one phone and a few chats. Once several staff need to reply, or you want reminders and automation at volume, the Business API with a shared inbox is the better fit.
Do I need contacts' permission?
Yes. Message only people who opted in, and keep a record of when and how they agreed.
How much does it cost?
InboxWA plans start at Rs 999 per month, plus Meta's per-message fees at cost. See the pricing page for current plans.
Try it on your own account
Plans from ₹999/month, zero markup on Meta's message fees. 7-day free trial, no card required.