Software and hosting businesses handle renewals, invoices and support. WhatsApp reaches customers faster than email for expiry and downtime notices. This page shows how web hosting companies and SaaS businesses can set it up with InboxWA.
Common problems
Renewals lapse
Domains and hosting expire when email is missed.
Support tickets sit open
Customers follow up on multiple channels.
Invoices go unpaid
Reminders by email are ignored.
A sample WhatsApp flow
- Billing events from WHMCS or your system trigger WhatsApp messages.
- Invoice and renewal reminders go out with a payment link.
- Ticket updates and resolutions are sent in the same thread.
- Urgent incidents are announced by broadcast.
Templates you can start from
What to set up first
Connect your billing system through the WHMCS connector or webhooks.
What InboxWA covers, and what it does not
InboxWA gives you a shared team inbox, broadcasts, flows, an AI agent that answers from the information you give it, and integrations such as Shopify, Razorpay, Google Sheets and webhooks. It runs on the official WhatsApp Business API, so contacts must have opted in and messages that start a chat need approved templates. Meta's per-message fees are passed through with no markup. See the related solution, pricing and all industries.
Frequently asked questions
Can hosting and saas providers use the WhatsApp Business app instead?
The free app suits one phone and a few chats. Once several staff need to reply, or you want reminders and automation at volume, the Business API with a shared inbox is the better fit.
Do I need contacts' permission?
Yes. Message only people who opted in, and keep a record of when and how they agreed.
How much does it cost?
InboxWA plans start at Rs 999 per month, plus Meta's per-message fees at cost. See the pricing page for current plans.
Try it on your own account
Plans from ₹999/month, zero markup on Meta's message fees. 7-day free trial, no card required.