Service work is booked by message and scheduled by slot. Reminders and status updates reduce no-shows and repeat calls. This page shows how home service providers, repair shops and technicians can set it up with InboxWA.
Common problems
No-shows
Customers forget the slot.
Status calls
Customers call to ask where the technician is.
Repeat jobs are missed
Annual service reminders do not go out.
A sample WhatsApp flow
- A customer messages for a service; the AI agent collects address, issue and preferred slot.
- The slot is confirmed and a reminder goes out.
- On the day, the technician's name and arrival window are sent.
- After the job, feedback and a next-service reminder follow.
Templates you can start from
What to set up first
Start with slot confirmation and arrival updates.
What InboxWA covers, and what it does not
InboxWA gives you a shared team inbox, broadcasts, flows, an AI agent that answers from the information you give it, and integrations such as Shopify, Razorpay, Google Sheets and webhooks. It runs on the official WhatsApp Business API, so contacts must have opted in and messages that start a chat need approved templates. Meta's per-message fees are passed through with no markup. See the related solution, pricing and all industries.
Frequently asked questions
Can home services and repairs use the WhatsApp Business app instead?
The free app suits one phone and a few chats. Once several staff need to reply, or you want reminders and automation at volume, the Business API with a shared inbox is the better fit.
Do I need contacts' permission?
Yes. Message only people who opted in, and keep a record of when and how they agreed.
How much does it cost?
InboxWA plans start at Rs 999 per month, plus Meta's per-message fees at cost. See the pricing page for current plans.
Try it on your own account
Plans from ₹999/month, zero markup on Meta's message fees. 7-day free trial, no card required.