Lending runs on documents, follow-ups and reminders. WhatsApp is where applicants send documents and where borrowers respond to due-date reminders. This page shows how NBFCs, loan agents and finance advisors can set it up with InboxWA.
Common problems
Applicants drop off
Document collection takes several rounds.
EMI reminders are manual
Calls consume agent time and annoy borrowers.
Compliance needs records
Teams need to show what was sent and when.
A sample WhatsApp flow
- An applicant starts a chat and the AI agent explains the process and required documents.
- Documents are collected in the thread and tagged to the application.
- Status updates go out at each stage.
- EMI reminders go out before the due date with a payment link.
Templates you can start from
What to set up first
Start with EMI and status messages. They are utility messages and reduce inbound calls.
What InboxWA covers, and what it does not
InboxWA gives you a shared team inbox, broadcasts, flows, an AI agent that answers from the information you give it, and integrations such as Shopify, Razorpay, Google Sheets and webhooks. It runs on the official WhatsApp Business API, so contacts must have opted in and messages that start a chat need approved templates. Meta's per-message fees are passed through with no markup. See the related solution, pricing and all industries.
Frequently asked questions
Can nbfcs and loan agents use the WhatsApp Business app instead?
The free app suits one phone and a few chats. Once several staff need to reply, or you want reminders and automation at volume, the Business API with a shared inbox is the better fit.
Do I need contacts' permission?
Yes. Message only people who opted in, and keep a record of when and how they agreed.
How much does it cost?
InboxWA plans start at Rs 999 per month, plus Meta's per-message fees at cost. See the pricing page for current plans.
Try it on your own account
Plans from ₹999/month, zero markup on Meta's message fees. 7-day free trial, no card required.