# InboxWa

> WhatsApp CRM with AI agent, shared team inbox, broadcasts and no-code automations. Built for Indian teams in real estate, retail, services, education and D2C.

InboxWa is a WhatsApp Business API platform (WhatsApp CRM) built for Indian SMBs across every industry — real estate, retail and D2C, services and clinics, education, and more.

Key facts:
- Pricing: Starter ₹999/mo (1,000 AI calls, prompt-mode AI included), Growth ₹2,499/mo (2,500 AI calls + RAG grounded on your own catalog/FAQs, 10 seats), Scale ₹4,999/mo (5,000 AI calls, up to 3 numbers, unlimited seats). Free 7-day trial, no card required. Annual billing saves 2 months. Zero wallet minimum.
- Zero markup on Meta's per-conversation fees — you pay Meta's exact rates (competitors like Wati and AiSensy mark these up 30-50%).
- AI chatbot included from the cheapest plan: answers in your brand tone, with an optional RAG knowledge base ingested from your product catalog and FAQs, eval-validated to an 85%+ pass rate before go-live.
- Shared team inbox for WhatsApp with assignment, notes, and SLA alerts.
- Broadcast campaigns with approved Meta templates, segmentation, and scheduling.
- No-code automation flows: abandoned cart recovery, COD (cash on delivery) verification, order tracking, review collection, win-back campaigns.
- CRM pipeline, contact management, and integrations (Shopify, WooCommerce, Razorpay, HubSpot, Google Sheets, Calendly, Freshdesk, WHMCS, Zapier, webhooks and REST API; Perfex and other CRMs as scoped projects).
- Services: guided onboarding ₹9,999; AI knowledge-base setup (Data + RAG) ₹49,999; custom integrations from ₹1,49,000.
- Website: https://inboxwa.online | Signup: https://inboxwa.online/signup | Contact: https://inboxwa.online/contact

## Pages
- [InboxWa — WhatsApp CRM & AI Agent for Indian Businesses](https://inboxwa.online/): WhatsApp CRM with AI agent, shared team inbox, broadcasts and no-code automations. Built for Indian teams in real estate, retail, services, education and D2C.
- [InboxWa Blog — WhatsApp Commerce Guides & Playbooks](https://inboxwa.online/blog): Practical guides on WhatsApp automation, cart recovery, COD verification, order tracking, and WhatsApp marketing. Written by the InboxWa team.
- [WhatsApp Automation Templates — Ready-to-Use Flows | InboxWa](https://inboxwa.online/flow-templates): Pre-built WhatsApp automation flows: abandoned cart recovery, COD verification, order tracking, review collection, win-back campaigns. Deploy in one click.
- [InboxWA API Documentation | Send Messages, Manage Contacts, Read Receipts](https://inboxwa.online/docs/api): REST API for WhatsApp messaging and CRM: send messages and broadcasts, manage contacts, see unread, seen-by and reply times, and receive signed webhooks. OpenAPI spec, Markdown and llms.txt included.
- [Live WhatsApp AI Demo — Try It Without Signing Up | InboxWA](https://inboxwa.online/demo): Talk to the same WhatsApp AI our customers run, right in your browser. Type in English or Hinglish, watch it qualify the lead in real time. No signup, no card, nothing sent to WhatsApp.
- [WhatsApp CRM Pricing India: Plans from ₹999/mo | InboxWA](https://inboxwa.online/pricing): WhatsApp CRM pricing for Indian SMBs: Starter ₹999/mo with AI chatbot, shared team inbox and broadcasts. Zero markup on Meta fees, no setup fee, 7-day free trial.
- [WhatsApp AI Knowledge Base Setup | Data + RAG | InboxWA](https://inboxwa.online/services/data-onboarding-rag): Turn your product catalog and FAQs into a WhatsApp AI agent. Eval-validated to 85%+ pass rate. ₹49,999 one-time. 7-10 day delivery.
- [Custom WhatsApp Business Integration | InboxWA](https://inboxwa.online/services/custom-integration): Connect WhatsApp to your CRM, internal systems, and custom workflows. From ₹1,49,000. 4-week project with 30-day hypercare.
- [AI Eval Framework: 50 Test Cases for WhatsApp AI | InboxWA](https://inboxwa.online/resources/ai-eval-framework): Free framework: 50 adversarial, hallucination, and compliance test cases for WhatsApp AI agents. Real Hindi/Hinglish examples. Download the PDF.
- [Contact Us — InboxWa | WhatsApp Business Platform](https://inboxwa.online/contact): Get in touch with the InboxWa team. WhatsApp API setup, template approvals, delivery issues, billing, partnerships — we read every message ourselves.
- [Privacy Policy — InboxWa](https://inboxwa.online/privacy): How InboxWa handles your data: what we collect, why, who we share it with, how long we keep it, and your rights under DPDP Act. Written plainly.
- [Terms of Service — InboxWa](https://inboxwa.online/terms): Terms governing your use of InboxWa: eligibility, WhatsApp obligations, acceptable use, pricing, Meta dependency, liability, and governing law.
- [Data Deletion — InboxWa](https://inboxwa.online/data-deletion): How to request deletion of your InboxWa data. In-app deletion is immediate. Email requests processed within 72 hours after identity verification.

## Comparisons & Guides
- [AiSensy Alternative India 2026: Pricing Compared | InboxWA](https://inboxwa.online/alternatives/aisensy): Looking for an AiSensy alternative in India (2026)? InboxWA bundles AI chatbot + RAG from Rs999/mo with zero markup on Meta fees. AiSensy pricing compared.
- [DoubleTick Alternative 2026: Pricing Compared | InboxWA](https://inboxwa.online/alternatives/doubletick): DoubleTick alternative 2026: DoubleTick starts at Rs 3,000/mo billed yearly, AI Enterprise-only. InboxWA gives AI from Rs 999/mo with zero Meta-fee markup.
- [Best Gallabox Alternative India 2026: Pricing | InboxWA](https://inboxwa.online/alternatives/gallabox): Honest Gallabox alternative for India 2026: ₹2,399/mo entry, ~15-20% Meta-fee markup and ₹1,200 per extra user vs InboxWA's zero markup and AI from ₹999/mo.
- [Interakt Alternative 2026: Pricing & Markup | InboxWA](https://inboxwa.online/alternatives/interakt): Interakt pricing 2026: Rs999-Rs3,799/mo plus ~10-39% markup on Meta rates and Rs3,000/mo AI add-on. InboxWA is the zero-markup alternative with AI from Rs999.
- [QuickReply Alternative India 2026: Real Pricing | InboxWA](https://inboxwa.online/alternatives/quickreply): Honest QuickReply.ai alternative for India 2026: QuickReply's ₹2,999/mo Starter and 22-35% Meta-fee markup vs InboxWA's zero markup and AI from ₹999/mo.
- [Respond.io Alternative India: Pricing Compared (2026) | InboxWA](https://inboxwa.online/alternatives/respond-io): Respond.io alternative for India: plans in dollars, WhatsApp fees billed separately, and what changes with a rupee-priced, WhatsApp-first platform. Read from its pricing page on 11 October 2026.
- [Twilio WhatsApp Alternative India: API vs Full Platform | InboxWA](https://inboxwa.online/alternatives/twilio): Twilio WhatsApp alternative for India: Twilio charges $0.005 per message on top of Meta's fees and is an API, not an inbox. When to use it and when a full platform is simpler.
- [Best Wati Alternative India 2026: Real Costs | InboxWA](https://inboxwa.online/alternatives/wati): Honest Wati alternative comparison for India 2026: Wati's ~20% Meta-fee markup and ₹2,000/1,000-session overages vs InboxWA's zero markup and AI from ₹999/mo.
- [Best Zoko Alternative India 2026: Zoko Pricing | InboxWA](https://inboxwa.online/alternatives/zoko): Honest Zoko alternative for India 2026: Zoko starts at ₹4,531/mo plus a ₹1.30 platform fee per conversation. InboxWA: zero markup, AI from ₹999/mo.
- [WhatsApp CRM Alternatives India: Wati, AiSensy, Interakt & More | InboxWA](https://inboxwa.online/alternatives): Compare WhatsApp CRM alternatives for India: Wati, AiSensy, Interakt, Gallabox, DoubleTick, QuickReply and Zoko, with real cost per conversation and what changes when you switch.
- [AiSensy vs Interakt vs Wati: India Pricing Compared (2026) | InboxWA](https://inboxwa.online/compare/aisensy-vs-interakt-vs-wati): AiSensy vs Interakt vs Wati compared on plans, per-message fees and what each is best for, read from their own pricing pages on 11 October 2026, with InboxWA for reference.
- [Best WhatsApp CRM India 2026: 5 Tools Compared | InboxWA](https://inboxwa.online/compare/best-whatsapp-crm-india): Best WhatsApp CRM in India 2026 compared: InboxWA vs Wati, AiSensy, Interakt, DoubleTick. Entry prices, Meta-fee markups, AI. From Rs999/mo, zero markup.
- [InboxWA vs AiSensy (2026): Real Cost Comparison | InboxWA](https://inboxwa.online/compare/inboxwa-vs-aisensy): InboxWA vs AiSensy for India 2026: AiSensy's AI agent is a ₹3,500/mo add-on and marketing messages bill ~26% over Meta's rate. InboxWA bundles AI from ₹999/mo.
- [InboxWA vs Wati (2026): Pricing & True Cost | InboxWA](https://inboxwa.online/compare/inboxwa-vs-wati): InboxWA vs Wati compared for India 2026: full feature and pricing table, plus a worked example where a team of 5 on 10,000 messages saves about ₹5,200 a month.
- [WhatsApp Business API Pricing India 2026 | InboxWA](https://inboxwa.online/compare/whatsapp-business-api-pricing-india): WhatsApp Business API pricing India 2026: Meta's per-message rates (marketing Rs0.8560), BSP markups of 12-20%, GST and worked costs. InboxWA adds zero markup.
- [Zero-Markup WhatsApp API at Meta Rates, India 2026 | InboxWA](https://inboxwa.online/compare/zero-markup-whatsapp-api): Zero markup WhatsApp API in India: pay Meta's exact rates (Rs0.856/marketing conversation) via wallet. Wati adds ~20%, Interakt ~12%. Plans from Rs999/mo.
- [WhatsApp CRM Comparison India: Pricing, Features, Real Cost | InboxWA](https://inboxwa.online/compare): WhatsApp CRM and API comparisons for India: best platforms, Wati and AiSensy head-to-heads, WhatsApp Business API pricing explained and zero-markup providers.
- [WhatsApp Business API Integration: PHP, Python, Node.js, curl | InboxWA](https://inboxwa.online/developers/whatsapp-business-api-integration): Integrate the WhatsApp Business API with InboxWA: create a key, send a template message and verify signed webhooks, with working examples in curl, Node.js, Python and PHP.
- [WhatsApp Clinic Chatbot: Appointment Booking India | InboxWA](https://inboxwa.online/for/clinics): WhatsApp chatbot for clinics in India: appointment booking, one-tap reschedule, ₹0.115 reminders that cut no-shows, report alerts and AI FAQs from ₹999/mo.
- [WhatsApp CRM for Coaching Institutes India 2026 | InboxWA](https://inboxwa.online/for/coaching-institutes): WhatsApp CRM for coaching institutes in India: AI answers fee, batch and syllabus FAQs from your own course catalogue. From ₹999/month, 7-day free trial.
- [WhatsApp Marketing for D2C Brands India (2026) | InboxWA](https://inboxwa.online/for/d2c-shopify): WhatsApp automation for Shopify and D2C brands in India: recover 15-25% of abandoned carts, cut COD RTO by 30-45%, live catalogue sync. AI from ₹999/mo.
- [WhatsApp Chatbot for Education & Edtech India | InboxWA](https://inboxwa.online/for/education): WhatsApp chatbot for education and edtech in India: reach 596M+ users, route MBA leads to the right counsellor, answer fees from real data, from ₹999/mo.
- [WhatsApp CRM for Real Estate India 2026 | InboxWA](https://inboxwa.online/for/real-estate): Portal leads from 99acres and MagicBricks go cold in hours. InboxWA auto-captures, AI-qualifies budget and location, and books site visits from ₹999/mo.
- [WhatsApp Automation for Salons in India (2026) | InboxWA](https://inboxwa.online/for/salons): Salon appointment booking on WhatsApp: reminders that cut no-shows, festival broadcasts and win-back that reactivates 10-15% of lapsed clients. From Rs999/mo.
- [WhatsApp CRM by Industry India: Real Estate, Clinics, Education | InboxWA](https://inboxwa.online/for): WhatsApp CRM and automation by industry for India: real estate, clinics, coaching institutes, education, D2C and Shopify, and salons. What each one needs.
- [Send Bulk WhatsApp Messages Without Getting Banned | InboxWA](https://inboxwa.online/guides/bulk-whatsapp-messages-without-getting-banned): Unofficial bulk senders get WhatsApp numbers banned. Learn the official API route: opted-in lists, approved templates and tiered limits up to 100,000/day.
- [Is WhatsApp Business API Free? What You Actually Pay in India](https://inboxwa.online/guides/is-whatsapp-business-api-free): Is the WhatsApp Business API free? Accessing Meta's Cloud API has no licence fee, but you pay per message by category, plus a platform fee. What is free and what is not.
- [WhatsApp Blue Tick Verification India: 2026 Guide | InboxWA](https://inboxwa.online/guides/whatsapp-blue-tick-verification): WhatsApp's green tick is now blue in India. 2026 guide: API + Meta verification requirements, 30-60 day review, zero application fee, agency red flags.
- [WhatsApp Business API क्या है? (Kya Hai) हिंदी में पूरी जानकारी 2026 | InboxWA](https://inboxwa.online/guides/whatsapp-business-api-kya-hai): WhatsApp Business API kya hai? हिंदी में जानिए: यह क्या है, WhatsApp Business ऐप से कैसे अलग है, खर्च कितना आता है और शुरू कैसे करें। भारतीय व्यापारों के लिए गाइड।
- [WhatsApp Business App vs API: The Difference | InboxWA](https://inboxwa.online/guides/whatsapp-business-app-vs-api): WhatsApp Business App vs API: the free App caps broadcasts at 256 contacts; the API adds team inbox, chatbots, CRM and Meta fees from ₹0.115 per message.
- [WhatsApp Drip Campaigns, A/B Testing & Revenue Attribution (2026) | InboxWA](https://inboxwa.online/guides/whatsapp-drip-campaigns-ab-testing): Broadcasts convert 3-7%; automated WhatsApp flows report 10-25%. 2026 guide to drip sequences with stop-on-reply, A/B tests that pick their own winner, per-recipient click tracking and 72-hour last-touch revenue attribution on the official API.
- [WhatsApp Business API Guides India: Pricing, Verification, Bans | InboxWA](https://inboxwa.online/guides): Practical WhatsApp Business API guides for India: what it costs, app vs API, blue tick verification, avoiding bans, drip campaigns and developer integration.
- [WhatsApp Abandoned Cart Recovery for India 2026 | InboxWA](https://inboxwa.online/solutions/whatsapp-abandoned-cart-recovery): Recover 15-25% of abandoned carts with WhatsApp automation. Shopify sync, 3-message sequence, zero Meta-fee markup, plans from Rs999/mo. 7-day free trial.
- [WhatsApp AI Chatbot India: RAG From Rs999/mo | InboxWA](https://inboxwa.online/solutions/whatsapp-ai-chatbot-india): WhatsApp AI chatbot for India trained on your own data (RAG), included from Rs999/mo. Deterministic prices, Hinglish, human handoff, zero Meta-fee markup.
- [WhatsApp Appointment Reminders India: Cut No-Shows | InboxWA](https://inboxwa.online/solutions/whatsapp-appointment-reminders): Send WhatsApp appointment reminders with confirm and reschedule buttons using InboxWA flows. How the flow works, template rules, costs and limits for Indian businesses.
- [WhatsApp Broadcast Software India: Bulk Campaigns Safely | InboxWA](https://inboxwa.online/solutions/whatsapp-broadcast-software): WhatsApp broadcast software for India: upload a CSV, map template variables, preview and send to opted-in contacts with rate-limit awareness. How it works and the rules.
- [WhatsApp COD Verification: Cut RTO 30-45% in 2026 | InboxWA](https://inboxwa.online/solutions/whatsapp-cod-verification-rto): COD verification on WhatsApp cuts RTO 30-45% for Indian D2C brands. Per-order cost Rs0.115 at Meta utility rates, zero markup. Build the flow in 10 minutes.
- [WhatsApp Lead Qualification Bot India: Hinglish AI Agent | InboxWA](https://inboxwa.online/solutions/whatsapp-lead-qualification-bot): Qualify leads on WhatsApp with an AI agent that asks the right questions, extracts budget and timeline, creates the lead and hands hot ones to a person. How it works.
- [WhatsApp Payment Reminders India: Send a Pay Link in Chat | InboxWA](https://inboxwa.online/solutions/whatsapp-payment-reminders): Send WhatsApp payment and fee reminders with a Razorpay pay link and automatic paid or pending checks using InboxWA flows. Flow design, template rules and limits.
- [WhatsApp Team Inbox: Multiple Users, One Number | InboxWA](https://inboxwa.online/solutions/whatsapp-team-inbox): Run 2-50 agents on one WhatsApp number with a shared team inbox: assignment, notes, SLA alerts. From Rs999/mo, no per-seat fees, zero Meta-fee markup.
- [WhatsApp Automation Solutions India: Carts, COD, Reminders | InboxWA](https://inboxwa.online/solutions): WhatsApp automation solutions for Indian businesses: abandoned cart recovery, COD verification, appointment and payment reminders, AI chatbot, lead qualification, team inbox and broadcasts.
- [WhatsApp Message Templates India: Ready-to-Send Examples | InboxWA](https://inboxwa.online/template-library): Ready-to-send WhatsApp message templates for Indian businesses: abandoned cart, COD confirmation, order tracking, review requests, welcome and win-back messages.
- [WhatsApp Abandoned Cart Message Templates 2026 | InboxWA](https://inboxwa.online/templates/whatsapp-abandoned-cart-messages): 12 copy-paste WhatsApp abandoned cart message templates with Hinglish variants, a 15-min to 48-hour timing table, variable mapping and Meta approval tips.
- [COD WhatsApp Order Confirmation Message Templates | InboxWA](https://inboxwa.online/templates/whatsapp-cod-confirmation-messages): 10 copy-paste WhatsApp COD order confirmation templates with Confirm/Cancel buttons, address checks and Hinglish variants. Utility rate: ₹0.115/message.
- [WhatsApp Order Tracking Message Templates (10) | InboxWA](https://inboxwa.online/templates/whatsapp-order-tracking-messages): 10 copy-paste WhatsApp order tracking message templates for India: order confirmed to delivered, plus NDR recovery. Utility rate ₹0.1150, WISMO down 40-60%.
- [10 WhatsApp Review Request Message Templates | InboxWA](https://inboxwa.online/templates/whatsapp-review-request-messages): 10 copy-paste WhatsApp review request message templates: 3-button ratings, Google review links, negative-rating handoff. 25-40% replies vs 5-10% email.
- [WhatsApp Welcome Message Templates for Business | InboxWA](https://inboxwa.online/templates/whatsapp-welcome-messages): 10 copy-paste WhatsApp welcome message templates for business: opt-in confirmations, welcome offers, catalogue intros, plus Meta category and approval tips.
- [10 WhatsApp Win-Back Campaign Message Templates | InboxWA](https://inboxwa.online/templates/whatsapp-win-back-messages): 10 copy-paste WhatsApp win-back message templates for 60 and 90-day dormant customers: 2-stage offers, new-arrivals angles, opt-out compliant, Meta-ready.
- [WhatsApp API Pricing Calculator India (2026) | InboxWA](https://inboxwa.online/tools/whatsapp-api-pricing-calculator): Free calculator: your real WhatsApp Business API bill in India at Meta’s exact Jan-2026 rates vs platforms with 12-20% hidden markup. GST included. No signup.
- [COD RTO Savings Calculator — WhatsApp Verification | InboxWA](https://inboxwa.online/tools/whatsapp-rto-savings-calculator): Free calculator for Indian D2C brands: what COD returns (RTO) cost you monthly, and what WhatsApp order verification saves at a 30-45% RTO cut. No signup.
- [Free WhatsApp Tools for India: API Pricing and RTO Calculators | InboxWA](https://inboxwa.online/tools): Free tools for Indian WhatsApp businesses: a WhatsApp API pricing calculator and a COD return-to-origin savings calculator.
- [Calendly WhatsApp Integration India: Bookings to Contacts | InboxWA](https://inboxwa.online/whatsapp-integrations/calendly): Connect Calendly to InboxWA: new bookings create or update a WhatsApp contact from the booking phone number, with signature-verified webhooks. What it does and limits.
- [Freshdesk WhatsApp Integration India: Create Tickets | InboxWA](https://inboxwa.online/whatsapp-integrations/freshdesk): Connect Freshdesk to InboxWA: create Freshdesk tickets from InboxWA and receive Freshdesk automation webhooks. Fields supported, setup steps and limits.
- [Google Sheets WhatsApp Integration: Read, Append, Update | InboxWA](https://inboxwa.online/whatsapp-integrations/google-sheets): Connect Google Sheets to WhatsApp automation with InboxWA: a flow step that reads, appends or updates rows using a service account. Setup, examples and limits.
- [HubSpot WhatsApp Integration India: Push Contacts | InboxWA](https://inboxwa.online/whatsapp-integrations/hubspot): Connect HubSpot to InboxWA to push WhatsApp contacts into HubSpot CRM, matched by email. What the integration does today, setup steps and limits.
- [Razorpay WhatsApp Payment Links India: Collect in Chat | InboxWA](https://inboxwa.online/whatsapp-integrations/razorpay): Send Razorpay payment links on WhatsApp from InboxWA flows and branch on paid, pending or failed. How the payment link and status steps work, and limits.
- [Shopify WhatsApp Integration India: Cart, COD & Order Alerts | InboxWA](https://inboxwa.online/whatsapp-integrations/shopify): Connect Shopify to WhatsApp with InboxWA: abandoned cart recovery, COD confirmation, order and shipping updates, plus product catalog sync. Setup steps and limits.
- [Stripe WhatsApp Integration: Payment Links & Webhooks | InboxWA](https://inboxwa.online/whatsapp-integrations/stripe): Connect Stripe to InboxWA: create one-off Stripe payment links and receive signature-verified payment webhooks. What is supported and what is not.
- [WhatsApp Webhooks: Send and Receive Events (HMAC Signed) | InboxWA](https://inboxwa.online/whatsapp-integrations/webhooks): InboxWA webhooks: receive signed events from your systems to start WhatsApp flows, and push InboxWA events to any HTTPS endpoint. Signing, limits and plan details.
- [WHMCS WhatsApp Integration: Ticket, Invoice & SLA Alerts | InboxWA](https://inboxwa.online/whatsapp-integrations/whmcs): InboxWA connector for WHMCS: forwards ticket, order, invoice and service events, with SLA alerts in Microsoft Teams and WhatsApp notifications. Read-only and signed.
- [WooCommerce WhatsApp Integration India: Order Alerts | InboxWA](https://inboxwa.online/whatsapp-integrations/woocommerce): Connect WooCommerce to WhatsApp with InboxWA: new and updated order events trigger WhatsApp workflows. Connection steps, what it does and the limits.
- [Zapier WhatsApp Integration: Triggers & Actions | InboxWA](https://inboxwa.online/whatsapp-integrations/zapier): Connect InboxWA to other apps through Zapier-compatible REST hooks: 5 triggers (new message, contact, lead, tag, handoff) and 5 actions. What each does.
- [WhatsApp Integrations India: Shopify, WooCommerce, HubSpot & More | InboxWA](https://inboxwa.online/whatsapp-integrations): InboxWA WhatsApp integrations: Shopify, WooCommerce, HubSpot, Zapier, Razorpay, Stripe, Google Sheets, Calendly, Freshdesk, WHMCS, webhooks and a REST API. What each does today.

## Blog
- [We taught our workflow builder to read English — InboxWa](https://inboxwa.online/blog/ai-workflow-builder-launch): How we built an AI-powered workflow builder for WhatsApp automation: prompt-to-flow generation, 28 node types, HMAC-signed webhooks, and a code-generating integration wizard.
- [How we build WhatsApp AI agents — our 10-day playbook](https://inboxwa.online/blog/how-we-build-whatsapp-ai-agents): The 10-day process we follow for every RAG-powered WhatsApp AI agent: data ingestion, retrieval tuning, eval writing, iteration, and go-live.
- [Why we don't let AI guess prices — deterministic lookup in WhatsApp agents](https://inboxwa.online/blog/why-we-dont-let-ai-guess-prices): How we eliminated price hallucination in WhatsApp AI agents using a deterministic CSV bypass that handles product lookups without an LLM call.
- [Building multiple AI personas for one product catalog](https://inboxwa.online/blog/building-3-personas-for-one-product): Same product catalog, three different conversation styles. How we design AI personas for expert users, goal-oriented buyers, and explorers in WhatsApp AI agents.
- [Eval-driven AI deployment — our framework for shipping with confidence](https://inboxwa.online/blog/eval-driven-deployment): How we evaluate WhatsApp AI agents before launch. Conversational eval scenarios, 6 failure categories, iteration loops, and why 85% is the go-live floor.
- [WhatsApp Abandoned Cart Recovery Guide — InboxWa](https://inboxwa.online/blog/guide-abandoned-cart-recovery): Step-by-step guide to setting up abandoned cart recovery on WhatsApp. 3-message sequence with buttons, discounts, and urgency — recovers 22-35% of lost carts.
- [COD Verification on WhatsApp — Reduce RTO by 40% — InboxWa](https://inboxwa.online/blog/guide-cod-verification): Set up COD order verification on WhatsApp to reduce return-to-origin rates. Includes prepaid conversion with ₹50 discount and auto-cancellation of unverified orders.
- [WhatsApp Order Tracking Notifications Guide — InboxWa](https://inboxwa.online/blog/guide-order-tracking): Set up automated order tracking on WhatsApp — shipped, out for delivery, delivered, and NDR recovery flows. Reduce WISMO tickets by 40-60% with proactive updates.
- [Collect Product Reviews on WhatsApp — 25-40% Response Rates — InboxWa](https://inboxwa.online/blog/guide-review-request): Set up automated review collection on WhatsApp. 3-button rating system, photo review capture, and unhappy-customer handoff. 25-40% response rate vs 5-10% email.
- [Win-Back Campaigns on WhatsApp — Re-engage Dormant Customers — InboxWa](https://inboxwa.online/blog/guide-win-back): Set up automated win-back flows on WhatsApp for 60+ day inactive customers. 2-stage escalation with 15% and 20% discounts. 10-15% reactivation rate.
- [Welcome Messages That Convert — First-Purchase WhatsApp Flows — InboxWa](https://inboxwa.online/blog/guide-welcome-first-purchase): Build a WhatsApp welcome flow that greets new contacts, offers a 10% first-order discount, and converts browsers into buyers. Complete setup guide with message templates.
- [Inside InboxWa's automation engine — architecture notes](https://inboxwa.online/blog/inside-inboxwa-automation-engine): A technical walkthrough of our agent runtime: waterfall tiers, hybrid retrieval, cross-encoder reranking, the confidence gate that knows when to stay silent, per-org memory, and eval-gated deploys.
- [Bulk messaging without getting flagged — InboxWa playbook (2026)](https://inboxwa.online/blog/bulk-messaging-2026-playbook): Everything we've learned about running safe, high-quality WhatsApp broadcasts in India: opt-in hygiene, quality ratings, template approval, the post-Jan-2026 pricing model, and what to do when your number goes yellow.
- [Why your WhatsApp inbox is the new CRM — InboxWa](https://inboxwa.online/blog/why-whatsapp-inbox-is-the-new-crm): The CRM logs what happened. The WhatsApp inbox is where it's happening. Why operators running India-first businesses should move their centre of gravity to the queue.

## API documentation
- [API reference (human page)](https://inboxwa.online/docs/api): guides and every documented call, with a try-it console
- [API reference as one Markdown document](https://inboxwa.online/docs/api.md): the whole reference, plain text
- [OpenAPI 3.0 document](https://inboxwa.online/openapi.json): machine-readable spec for every documented call

### Guides
- [Overview](https://inboxwa.online/docs/api/guide/overview.md)
- [Plans and API access](https://inboxwa.online/docs/api/guide/plans.md)
- [Quickstart](https://inboxwa.online/docs/api/guide/quickstart.md)
- [Authentication](https://inboxwa.online/docs/api/guide/authentication.md)
- [API keys](https://inboxwa.online/docs/api/guide/keys.md)
- [Scopes and permissions](https://inboxwa.online/docs/api/guide/scopes.md)
- [Rate limits](https://inboxwa.online/docs/api/guide/rate-limits.md)
- [Pagination and windows](https://inboxwa.online/docs/api/guide/pagination.md)
- [Errors](https://inboxwa.online/docs/api/guide/errors.md)
- [How the numbers are defined](https://inboxwa.online/docs/api/guide/concepts.md)
- [Webhooks](https://inboxwa.online/docs/api/guide/webhooks.md)
- [Integrations](https://inboxwa.online/docs/api/guide/integrations.md)
- [AI tools (MCP)](https://inboxwa.online/docs/api/guide/mcp.md)

### Calls
- [Send a message](https://inboxwa.online/docs/api/op/sendMessage.md): `POST /api/send-message`
- [Send a broadcast](https://inboxwa.online/docs/api/op/bulkSend.md): `POST /api/bulk-send`
- [List message templates](https://inboxwa.online/docs/api/op/listTemplates.md): `GET /api/templates`
- [List contacts](https://inboxwa.online/docs/api/op/listContacts.md): `GET /api/contacts/paginated`
- [Search contacts](https://inboxwa.online/docs/api/op/searchContacts.md): `GET /api/contacts/search`
- [List contacts (plain array)](https://inboxwa.online/docs/api/op/listAllContacts.md): `GET /api/contacts`
- [Create or update a contact](https://inboxwa.online/docs/api/op/createContact.md): `POST /api/contacts`
- [Set a contact’s name](https://inboxwa.online/docs/api/op/updateContactName.md): `PUT /api/contacts/{phone}/name`
- [Set a contact’s status](https://inboxwa.online/docs/api/op/updateContactStatus.md): `PUT /api/contacts/{phone}/status`
- [Set a contact’s email](https://inboxwa.online/docs/api/op/updateContactEmail.md): `PUT /api/contacts/{phone}/email`
- [Set a contact’s company](https://inboxwa.online/docs/api/op/updateContactCompany.md): `PUT /api/contacts/{phone}/company`
- [Set a contact’s tags](https://inboxwa.online/docs/api/op/updateContactTags.md): `PUT /api/contacts/{phone}/tags`
- [Set a contact’s notes](https://inboxwa.online/docs/api/op/updateContactNotes.md): `PUT /api/contacts/{phone}/notes`
- [Get custom attributes](https://inboxwa.online/docs/api/op/getContactAttributes.md): `GET /api/contacts/{phone}/attributes`
- [Merge custom attributes](https://inboxwa.online/docs/api/op/setContactAttributes.md): `PUT /api/contacts/{phone}/attributes`
- [Delete a custom attribute](https://inboxwa.online/docs/api/op/deleteContactAttribute.md): `DELETE /api/contacts/{phone}/attributes/{key}`
- [Mark a contact opted out](https://inboxwa.online/docs/api/op/optOutContact.md): `POST /api/contacts/{phone}/opt-out`
- [Re-subscribe a contact](https://inboxwa.online/docs/api/op/optInContact.md): `POST /api/contacts/{phone}/opt-in`
- [List opted-out contacts](https://inboxwa.online/docs/api/op/listOptedOut.md): `GET /api/contacts/opted-out`
- [Mark a chat read](https://inboxwa.online/docs/api/op/markRead.md): `POST /api/contacts/{phone}/read`
- [Delete a contact](https://inboxwa.online/docs/api/op/deleteContact.md): `DELETE /api/contacts/{phone}`
- [Delete many contacts](https://inboxwa.online/docs/api/op/bulkDeleteContacts.md): `POST /api/contacts/bulk-delete`
- [Check a key](https://inboxwa.online/docs/api/op/whoami.md): `GET /api/reporting/v1/whoami`
- [List conversations](https://inboxwa.online/docs/api/op/listConversations.md): `GET /api/reporting/v1/conversations`
- [Unread and waiting totals](https://inboxwa.online/docs/api/op/unreadSummary.md): `GET /api/reporting/v1/conversations/unread-summary`
- [Unanswered conversations](https://inboxwa.online/docs/api/op/unansweredConversations.md): `GET /api/reporting/v1/conversations/unanswered`
- [Get a conversation](https://inboxwa.online/docs/api/op/getConversation.md): `GET /api/reporting/v1/conversations/{phone}`
- [List messages in a conversation](https://inboxwa.online/docs/api/op/listMessages.md): `GET /api/reporting/v1/conversations/{phone}/messages`
- [Receipts for a conversation](https://inboxwa.online/docs/api/op/conversationReceipts.md): `GET /api/reporting/v1/conversations/{phone}/receipts`
- [Who has opened a chat](https://inboxwa.online/docs/api/op/seenBy.md): `GET /api/reporting/v1/conversations/{phone}/seen-by`
- [Open log for a chat](https://inboxwa.online/docs/api/op/listViews.md): `GET /api/reporting/v1/conversations/{phone}/views`
- [Replies in a conversation](https://inboxwa.online/docs/api/op/conversationReplies.md): `GET /api/reporting/v1/conversations/{phone}/replies`
- [Who has held a chat](https://inboxwa.online/docs/api/op/assignmentHistory.md): `GET /api/reporting/v1/conversations/{phone}/assignment-history`
- [Messages by delivery status](https://inboxwa.online/docs/api/op/listMessagesByStatus.md): `GET /api/reporting/v1/messages`
- [Get a message](https://inboxwa.online/docs/api/op/getMessage.md): `GET /api/reporting/v1/messages/{id}`
- [Delivery and read receipts](https://inboxwa.online/docs/api/op/messageReceipts.md): `GET /api/reporting/v1/messages/{id}/receipts`
- [Replies across the workspace](https://inboxwa.online/docs/api/op/listReplies.md): `GET /api/reporting/v1/replies`
- [First response times](https://inboxwa.online/docs/api/op/firstResponseMetrics.md): `GET /api/reporting/v1/metrics/first-response`
- [Chats a team member has not opened](https://inboxwa.online/docs/api/op/unseenForMember.md): `GET /api/reporting/v1/team/{userId}/unseen`
- [Team roster](https://inboxwa.online/docs/api/op/teamRoster.md): `GET /api/team/v2/roster`
- [Team performance](https://inboxwa.online/docs/api/op/teamPerformance.md): `GET /api/team/v2/performance`
- [SLA dashboard](https://inboxwa.online/docs/api/op/slaDashboard.md): `GET /api/team/v2/sla/dashboard`
- [Hand-off queue](https://inboxwa.online/docs/api/op/handoffQueue.md): `GET /api/team/v2/handoff`
- [Get webhook settings](https://inboxwa.online/docs/api/op/getWebhookConfig.md): `GET /api/webhook/outbound/config`
- [Save webhook settings](https://inboxwa.online/docs/api/op/putWebhookConfig.md): `PUT /api/webhook/outbound/config`
- [Rotate the signing secret](https://inboxwa.online/docs/api/op/rotateWebhookSecret.md): `POST /api/webhook/outbound/rotate-secret`
- [Send a test event](https://inboxwa.online/docs/api/op/testWebhook.md): `POST /api/webhook/outbound/test`
- [Delivery log](https://inboxwa.online/docs/api/op/webhookDeliveries.md): `GET /api/webhook/outbound/deliveries`
- [List keys](https://inboxwa.online/docs/api/op/listApiKeys.md): `GET /api/api-keys`
- [Create a key](https://inboxwa.online/docs/api/op/createApiKey.md): `POST /api/api-keys`
- [List scopes](https://inboxwa.online/docs/api/op/apiKeyScopes.md): `GET /api/api-keys/scopes`
- [Update a key](https://inboxwa.online/docs/api/op/updateApiKey.md): `PATCH /api/api-keys/{id}`
- [Revoke a key](https://inboxwa.online/docs/api/op/revokeApiKey.md): `DELETE /api/api-keys/{id}`
- [Rotate a key](https://inboxwa.online/docs/api/op/rotateApiKey.md): `POST /api/api-keys/{id}/rotate`
- [Key activity](https://inboxwa.online/docs/api/op/apiKeyUsage.md): `GET /api/api-keys/{id}/usage`
- [Credit balance](https://inboxwa.online/docs/api/op/getCredits.md): `GET /api/agent-hub/credits`
- [Credit ledger](https://inboxwa.online/docs/api/op/getCreditsLedger.md): `GET /api/agent-hub/credits/ledger`

## Full content
- [llms-full.txt](https://inboxwa.online/llms-full.txt): full text of all marketing pages, blog posts and the API reference