# Chats a team member has not opened

`GET /api/reporting/v1/team/{userId}/unseen`  (operationId: `unseenForMember`, group: Reporting)

Chats assigned to this team member that have customer messages the member has not opened since they arrived, most recent first. ever_opened_by_user is false for chats the member has never opened.

Part of the full API, which is included in the Scale plan. Any one of these scopes is enough: `inbox`, `team_management`, `analytics`, `inbox:read`, `team_management:read`, `analytics:read`. Team accountability data: who opened, who replied, how fast.

**Parameters**

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `userId` | path | integer | yes | Team member user id. |
| `since` | query | string (date-time) | no | Start of the window: an ISO 8601 timestamp or a date (YYYY-MM-DD, start of that UTC day). Default: 30 days ago. Alias: from. |
| `to` | query | string (date-time) | no | End of the window (ISO 8601 or date). Default: now. Alias: until. |
| `limit` | query | integer | no | Page size, 1 to 200. Default 50. Default 50. |

**Response 200**: OK (schema `Unseen`)

| Field | Type | Description |
| --- | --- | --- |
| `user` | object, nullable |  |
| `window` | Window |  |
| `window.from` | string (date-time) | Start of the window. |
| `window.to` | string (date-time) | End of the window. |
| `data` | array of object |  |
| `data[][].phone` | string |  |
| `data[][].contact_name` | string, nullable |  |
| `data[][].unseen_customer_messages` | integer |  |
| `data[][].last_customer_message_at` | string (date-time), nullable |  |
| `data[][].last_opened_at` | string (date-time), nullable |  |
| `data[][].ever_opened_by_user` | boolean |  |

Example:

```json
{
  "user": {
    "user_id": 41,
    "name": "Anita"
  },
  "window": {
    "from": "2026-09-02T00:00:00.000Z",
    "to": "2026-10-02T09:30:00.000Z"
  },
  "data": [
    {
      "phone": "919876543210",
      "contact_name": "Ravi Kumar",
      "unseen_customer_messages": 1,
      "last_customer_message_at": "2026-10-02T09:06:40.000Z",
      "last_opened_at": "2026-10-02T09:05:20.000Z",
      "ever_opened_by_user": true
    }
  ]
}
```

**Errors specific to this call.** The common ones (401, 403, 429 and the rest) are in the [Errors guide](https://inboxwa.online/docs/api/guide/errors.md).

| Status | error | When |
| --- | --- | --- |
| 400 | `invalid_user_id` | userId is not a number. |
| 404 | `not_found` | No such team member in this workspace. |

Part of the InboxWA API reference: https://inboxwa.online/docs/api . Full reference as one document: https://inboxwa.online/docs/api.md . OpenAPI: https://inboxwa.online/openapi.json