# Unanswered conversations

`GET /api/reporting/v1/conversations/unanswered`  (operationId: `unansweredConversations`, group: Reporting)

Chats where the customer has been waiting longer than older_than, longest wait first. Accepts the same filters as List conversations.

Part of the full API, which is included in the Scale plan. Any one of these scopes is enough: `inbox`, `contacts`, `inbox:read`, `contacts:read`. Chat content: messages, names and phone numbers.

**Parameters**

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `older_than` | query | string | no | Minimum wait: a number with a unit, such as 30m, 2h or 1d. Default 30m. Up to 90 days. Default 30m. |
| `state` | query | string | no | Only chats in this state. One of: `AI_ONLY`, `HANDOFF_PENDING`, `HUMAN_ACTIVE`. |
| `assigned_to` | query | integer | no | Only chats assigned to this team member. |
| `q` | query | string | no | Search contact name or phone number. |
| `since` | query | string (date-time) | no | Start of the window: an ISO 8601 timestamp or a date (YYYY-MM-DD, start of that UTC day). Default: 30 days ago. Alias: from. |
| `to` | query | string (date-time) | no | End of the window (ISO 8601 or date). Default: now. Alias: until. |
| `limit` | query | integer | no | Page size, 1 to 200. Default 50. Default 50. |
| `cursor` | query | string | no | The next_cursor from the previous page. Treat it as opaque. |

**Response 200**: OK (schema `UnansweredList`)

Example:

```json
{
  "data": [
    {
      "phone": "919876543210",
      "contact_name": "Ravi Kumar",
      "state": "HUMAN_ACTIVE",
      "handover_reason": "human_claimed",
      "assigned_to": {
        "user_id": 41,
        "name": "Anita"
      },
      "claimed_by": {
        "user_id": 41,
        "name": "Anita"
      },
      "unread_count": 3,
      "needs_reply": true,
      "last_message": {
        "message_id": "wamid.HBgM...C3",
        "sender_type": "customer",
        "sent_at": "2026-10-02T09:06:40.000Z",
        "preview": "Server is still down, please check"
      },
      "waiting_since": "2026-10-02T09:06:40.000Z",
      "waiting_seconds": 1260,
      "sla_deadline_at": null,
      "sla_breached": false,
      "labels": [
        "vip"
      ],
      "counts": {
        "messages": 5,
        "from_customer": 3,
        "from_bot": 1
      }
    }
  ],
  "next_cursor": null,
  "window": {
    "from": "2026-09-02T00:00:00.000Z",
    "to": "2026-10-02T09:30:00.000Z"
  },
  "older_than_seconds": 1800
}
```

**Errors specific to this call.** The common ones (401, 403, 429 and the rest) are in the [Errors guide](https://inboxwa.online/docs/api/guide/errors.md).

| Status | error | When |
| --- | --- | --- |
| 400 | `invalid_older_than` | older_than is not a duration. |

Part of the InboxWA API reference: https://inboxwa.online/docs/api . Full reference as one document: https://inboxwa.online/docs/api.md . OpenAPI: https://inboxwa.online/openapi.json